1. Introduction

Freedo.Store is committed to protecting your personal information and ensuring a safe and transparent user experience. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or mobile services.

2. Information We Collect

A. Personal Information

• Name
• Phone number
• Email address
• Residential details
• Driving License and government ID for verification purposes

B. Usage & Device Information

• Location data (required for booking accuracy and safety)
• Device type, IP address, and app/website usage details

C. Transaction Information

• Booking history
• Payment information processed through secure third-party gateways

3. How We Use Your Information

Your data is used to provide and improve our services, including:

• Booking verification: To confirm your identity and eligibility.
• Ride safety & support: To monitor vehicle health and ensure the safety of our fleet, including Hero MotoCorp models, during your ride.
• Communication: Regarding updates, confirmations, and assistance.
• Account management: Managing your profile and history.
• Legal and compliance: To adhere to transport regulations.

4. Sharing of Information

Your information may be shared with:

• Payment processors
• Verification partners
• Service providers
• Government authorities — only when legally required

5. Data Security

We use encryption, secure servers, and controlled access to protect your information. While we follow strong safeguards, no online system can guarantee 100% protection.

6. Cookies

Cookies may be used to enhance browsing experience, store preferences, and analyze website performance. You may disable cookies through your browser, but certain features may not work properly.

7. Your Rights

You may request:

• Access to your personal data
• Correction of inaccurate details
• Account deletion (subject to pending dues or legal requirements)

For any privacy-related request, contact: enquiry@freedo.store

8. Policy Updates

This Privacy Policy may be updated periodically. Continued use of Freedo.Store indicates acceptance of the updated terms.